Support and Maintenance for Audio Video Systems in San Diego, Orange County, and Los Angeles
After your AV system has been designed, installed, and integrated by the team at Fluid Sound, that system needs to be monitored and maintained to ensure it is operating reliably and efficiently. For a full year after your project is complete, it will be covered under an Installation warranty that covers any issues with the physical installation of the AV system. During that time, our Service and Support team will handle any of your questions and provide support according.
For added value and piece of mind we offer custom service-level agreements (SLA) that cover Remote Monitoring of the AV system e so that in most instances we are aware and can solve the problem even before the end users of the system even recognize there is one. We also offer custom Preventative Maintenance, On-Site Service Call, Email & Telephone Support and Response Times for your SLA.
If your organization is looking for faster response times or more hands-on system management, you can always upgrade to our highest tier of AV service and support. Fluid Sound has service plans to meet whatever level of support and maintenance your organization requires.
Why Fluid Sound for AV System Support and Maintenance?
Peace of Mind
Remote Monitoring Available
Rest assured that your AV system is being monitored at all times with our state-of-the-art remote monitoring tool.
All of our AV installations come with a one-year warranty. At the end of that year, you have the option to extend your service-level agreement (SLA).
The Help You Need
Expert Service and Support
Our knowledgeable and helpful Service and Support team can help you solve any issue that arises with your AV system.
Remote Monitoring for AV Systems
Even more important than being reactive (responding to problems as they arise), is being proactive by identifying, diagnosing, and resolving potential issues before they ever become problems. Fluid Sound has a state-of-the-art performance monitoring tool that looks at resource utilization and hardware uptime to troubleshoot and solve issues before you, your team, or your clients notice anything is wrong. With our remote monitoring system, you can have the confidence that your AV system will operate as reliably and efficiently as you need it to.