Learn how your organization can add value from managed services for audiovisual technology
Managed services provide organizations with insight into any future maintenance costs rather than dishing out mass amounts of money on unforeseen repair bills. Having a support and maintenance contract in place is pertinent to running a smooth and successful organization, and having your technology work the way it’s intended to every time.
1. Preventative Maintenance
When an audiovisual system fails, valuable productivity and collaboration time is thrown out the window. When an audiovisual system fails in front of customers or leads, an entire other pain point is added. In addition to the repair costs, you potentially cost your business a client as well.
Picture this: your company is hosting a large conference to present a new product line to current and potential clients. Out of nowhere, the audio turns to static and microphones emit a loud screeching noise. This situation could have been avoided with preventative maintenance check-ups, solving the issue before it ever happened.
Without preventative maintenance, there will always be a risk of something like this happening. The cost of this managed service is far outweighed by the cost of losing customers or potential new clients. Having the confidence that your equipment will work the way it’s intended to work will you help you go into meetings focused on what really matters.
2. Remote/On-Site Tech Support
Having access to a team of audiovisual experts at the drop of a dime is imperative to the success of your company when things go wrong. Your on-staff IT Manager may be able to solve more standard technology issues, but when it comes to complicated problems with your audiovisual system, it’s important to have access to a dedicated team.
Remote Support can walk you or your IT team through a step-by-step process of how to solve the issue should one arise. If the problem is more complicated, the audiovisual support team can send a dedicated technician on-site to help solve the problem.
Failures and malfunctions can happen at any moment and can compromise many aspects of your business. It’s important to have a team of audiovisual experts at the ready when these issues happen. It could not only save your next big event, but also help save your business.
3. Remote Monitoring
In addition to preventative maintenance and tech support, remote monitoring ensures that your systems will be up and running when you need them the most. Your audiovisual company will know about any errors or malfunctions to your system before they affect your workflow.
Audiovisual devices that are connected to the network should be able to provide real-time information for immediate diagnosing, troubleshoot, or analysis. These metrics can provide information to the C-suite to justify operational expenses. Also, whenever there is a malfunction, analyzing it’s impact to operations will help resources to be deployed most effectively.
Many organizations like to track room usage (displays, lighting, conference systems) to see how often, for how long, and who’s using these systems. Many of the devices that are on this network should be able to provide real-time data and information that can be easily checked via browser.
Let Fluid Sound Help Your Organization With Managed AV Services
Do you have more questions about how your company can benefit from these managed services for audiovisual? Contact us today to schedule a consultation.